Manager, Travel Claims
THOUGHTFUL | RESULTS ORIENTED | ANALYTIC
Marie-Ève worked for 12 years in the insurance industry as customer service manager and business strategy advisor. She joined the Assistel team in 2019 as Travel Claims Manager. Her rigor and her great analytical skills contribute to the efficiency of the processes within her team.
Travel claims team
The mission of Marie-Ève’s team is to optimize cost management by carefully analyzing each travel insurance claim.
We are commited
The expertise and involvement of our team members are reflected in the efficient processing of all files, at the best cost possible. We undertake to examine each travel insurance claim with the same diligence, so as to continually optimize our customers’ financial performance.
An insured in her early 50s died suddenly when travelling in Asia. Her son, who had stayed in Canada and was completely overwhelmed by the news, had to carry out a number of tasks in relation to the death. Our expert made sure that his insurance claim was processed efficiently. Following his experience, the son sent us a thank-you email: “I would like to thank your team. This is a very difficult situation for my family, but you made it easier for me. You really exceeded my expectations, helping and guiding me every step of the way and, most importantly, you took the time to comfort me. I am very, very grateful!”
Combining our many strengths
We are part of a large team dedicated to the achievement of a single objective: ensuring the well-being of your customers, everywhere and at all times.