Manager, Roadside Assistance
Versatile | Organized | Energetic
Mélanie has more than 15 years of experience in marketing, sales, project management and logistics. She has worked in various environments, but joined Assistel as a marketing advisor in 2013. Her managerial talents and leadership were quickly recognized, and she became Manager of the Assistance Services team in 2015.
Roadside assistance team
Mélanie’s team is on the front line for quickly assisting and comforting customers in emergency situations on the road.
We are effective
From call to call, our team of assistance coordinators is always ready to deal with the various types of requests in a timely manner, with empathy and perceptiveness, regardless of the service. Handling calls effectively is what we do!
In the heat of the action
In the middle of winter, an assistance coordinator received a call from a panicked young mother whose car doors were locked in -20°C weather with her infant son strapped into his car seat in the back of the car. Immediately seizing the urgency of the situation, the assistance coordinator quickly responded by sending a tow truck, which arrived minutes later. During this time, the assistance coordinator stayed on the phone with the mother to reassure her, until the end of the intervention.
Combining our many strengths
We are part of a large team dedicated to the achievement of a single objective: ensuring the well-being of your customers, everywhere and at all times.