Our comprehensive offers of service encourage you to select a single service or a combination of complementary services that respond to the life issues of your customers.
Access to these services becomes a "must have" for your customers - earning their loyalty to you and your programs by making life-crisis moments more manageable through support and information.
Here's a summary list of our services, all available 24/7. Services can be fine tuned or combined to meet your requirements. Detailed information about each service can be accessed by selecting a link below or visiting the specific service page.
ID Theft Assistance
Travel and International Assistance
24-Hour Assistance
Health Assistance
Domestic Assistance
Convalescence Assistance
Psychological Assistance
Legal Assistance
Travel Concierge Assistance
Home Assistance
Roadside Assistance or Road Access
Employee Assistance Program
ID Theft Assistance
With ID Theft Assistance, your clients can learn more about identity theft, the places where this type of crime may be committed and the ways to protect themselves against the different forms this crime can take. Your clients can also obtain references and consult Web sites of government organizations that provide information or fight against identity theft, both on a national as well as regional level.
Travel and International Assistance
Through their work methods and experience, our assistance team supports travel insurers by controlling medical costs and providing quality travel and medical assistance to travelers, impatriates and expatriates, wherever they are around the world.
24-Hour Assistance
A corporate assistance program designed to help business clients by providing full or partial customer service functions outside the client's business hours.
Health Assistance
Registered nurses supported by our medical team and advanced computer search and diagnostic tools help people with medical, lifestyle and health-related questions and issues.
Domestic Assistance
Highly trained Assistance Coordinators use our Preferred Provider Networks and computer search tools to help users access resources and solutions to almost any question or domestic issue.
Convalescence Assistance
Our medical staff works with the Assistance Coordinators to help your customers access the information and services they need when recovering from illness, injury or surgery.
Psychological Assistance
Active, confidential discussion with accredited mental health specialists helps customers cope with emotional challenges. From marital/family issues to grief or crisis management, this service provides essential support when it's needed.
Legal Assistance
Our team of lawyers is available Monday to Saturday to help customers deal with any legal issues and questions.
Travel Concierge Assistance
Created especially for the frequent or occasional traveler, this unique program delivers true "concierge" service for customers at home and "on the road". When offered to business people, this service is also known as Business Assistance.
Home Assistance
This invaluable service helps your customers access quality local resources for home maintenance, repairs and emergencies.
Roadside Assistance or Road Access
Roadside assistance and Road Access help people who experience problems on the road. Emergency services from our approved supplier network are dispatched within minutes of the call.
Employee Assistance Program
Our team can provide first level assistance and information for Employee assistance programs offered by employers, including referrals to local psychologists. We can also develop and provide EAPs for employers, using our networks and wide range of services to complement the benefits already offered.
