International and Travel Assistance helps travellers and employees who are experiencing medical emergencies and require personal assistance while traveling or working elsewhere or abroad. Proven methods are used to analyze their needs, answer their questions and concerns, find the required expert services and manage care and services to minimize costs and provide the highest quality of care and assistance.

Over the last two decades, our team has negotiated and maintained agreements with internationally renowned providers of health care and travel emergency services. We maintain ongoing relationships with consulates, embassies, professionals and other representation offices worldwide, and have reciprocal arrangements with International Assistance Providers, ensuring our customers safety and peace of mind wherever they are.

When a call comes in, our assistance team reassures the caller and takes charge of the situation. Our services include all aspects of case and claim management, including repatriation and making payments to care and health providers. Each program is customized to meet the needs of our clients and can include:

• Analysis and case follow-up, including maintaining contact between local and international  participants
• Health provider network management
• Claims management and cost containment
• Case management with care providers and attending physician
• Repatriation management and coordination

Our medical team, supported by experienced Assistance Coordinators, maintains top quality service and assistance while containing costs in accordance with the wording of the policy.

Availability

Our medical personnel and Assistance Coordinators are available 24 hours a day.

Typical Situations

• "I am in Fort Lauderdale and have been experiencing sharp abdominal pain all night. What should I do?"
• "Our family is traveling in North Africa and my father has just had a heart attack. He has just been brought to the emergency at the local hospital. Can you help us?"
• "Our passports have just been stolen. We are in Marseilles for the next 2 weeks. Can you help us?"