With ID Theft and Restoration Assistance, clients learn about identity theft and methods to protect themselves. This service provides support to victims to restore their identity after their personal information has been stolen or used fraudulently.  

Whether or not identity theft has occurred, callers have access to a team of highly skilled professionals experienced in identity theft prevention and the restoration process.

ID Theft Assistance offers two levels of service:

PREVENTION COMPONENT – protects against identity theft. Clients have access online or hard-copy format to a wealth of practical information along with links to useful resources, checklists, etc.

VICTIM COMPONENT – provides victims personalized, step by step support from the beginning of the process to restore their identity. Depending on their preferences and needs, victims are assisted in either one or a combination of the following three methods:

·                   Independent method

·                   Guided method

·                   Limited Power of Attorney method

Depending on the options selected, victims can be reimbursed for expenses related to re-establishing their credit or restoring their identity, up to a predetermined amount. Victims could also, at any time, be referred to psychologists who will help them deal with the shock and stress that inevitably results from identity theft.

Availability

Our lawyers are available Monday to Friday, from 9:00 a.m. to 8:00 p.m., and Saturdays, from 9:00 a.m. to 5:00 p.m. Our Assistance Coordinators can refer your clients to mental health professionals twenty-four hours a day.

Typical questions

• "My passport was stolen when my home got broken into. What are my responsibilities and how can I protect myself against fraudulent use of my passport?"
• "I just realized that I've lost my document holder. What do I need to do to ensure that my identity papers aren't used for fraudulent purposes and how do I obtain replacement documents?"
• "I lost my social insurance card last year and I'm getting more and more worried that criminals are using it to take out loans in my name. Is there a way to track credit applications made in my name through financial institutions or other lenders?"