24-Hour Assistance has been designed to help people connect with the Sponsor's customer service team by manning the telephone lines when they are not available, ensuring continuity in a transparent and efficient manner. By providing telephone assistance in English and French we can ensure a consistently high level of service quality.

Highly trained Assistance Coordinators, using Sigma Assistel's computer search tools, can quickly answer customers' questions, complete the appropriate documentation and transfer calls, documents and files to Sponsors for efficient service delivery.

Availability

Our Assistance Coordinators are available 24 hours a day.

Benefits to the Sponsor

• Improved overall image
• Improved customer satisfaction for clients who can get precise and reliable information and connect efficiently with the Sponsor
• Improved customer retention and derived revenue
• Reduced corporate costs associated with local delivery of services and language issues

Benefits to Customers

• Improved service and efficiency
• Improved overall customer satisfaction experience

Examples

• Insurance claims. The Assistance Coordinator completes the claim form, sends emergency services and forwards the documents so they are available when the office opens.
• Car reservations. The Assistance Coordinator books reservations on-line. Customer pays at pick-up location.
• Employee assistance programs. Assistance coordinators triage and relay emergency and non emergency calls to personnel on duty.